Improved communication = Improved safety for patients

Efficient, empowering and effective, ‘I SHARED’ is a standardized communication framework. Using the ‘I SHARED’ framework to capture and organize information leads to a habit of precise and complete information gathering and exchange.

The ‘I SHARED’ framework streamlines communication and captures crucial information. It is useful for all communication including hand-offs, referrals, transfers, requests, discharges, etc.

There is a growing consensus that standardized frameworks encourage communication and empower staff to communicate critical observations to the appropriate individuals.

Why it works:

• Helps users process information
• Increases one’s ability to plan patient care
• Builds the health care team
• Provides cues of important information to pass on
• Sets expectations about what will be communicated between team members
• Allows the giver and receiver of information to have a timely, interactive exchange

I SHARED:

I Identify - Who you are and who or what you are speaking about. S Situation - Gives the ‘Punch Line’ in 5-10 seconds. A concise statement. H History - Gives relevant & objective data as it applies to this specific patient. A Assessment - Gives an assessment of the situation as it is right now. R Recommendation - ‘What we need to do’ in a collaborative approach. E Extras - What else do you need? D Document

Benefits:

• Provides a framework for communication
• Tool ensures completeness of information and reduces the likelihood of missed data.
• Allows for an easy and focused way to set expectations for what will be communicated and how it will be communicated
• Standardizes communication between healthcare providers
• Allows opportunity to ask questions or clarify information

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Page last updated: April 30, 2010