Over the past two years we have worked hard at improving patient access to health care services when they need them by reducing bottlenecks and improving our systems and processes so the patient can return home quickly to their family and every day life.

In 2008-2009, we had over 21,000 patients admitted here for care through our inpatient services. On average, we admit 58 patients and discharge 57 patients on a daily basis.

Ensuring we are providing the right care, in the right place, at the right time, 100% of the time is our commitment to you and your family.

Access Services has a corporate view of how patients flow through the Health Centre and helps to identify and solve bottlenecks that interfere with patients receiving the right care in the right place. Our Patient Flow Specialists work with staff and leaders in the Health Centre in all of our clinical programs and services to improve flow and to build quality improvement capabilities to benefit our patients.

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Page last updated: March 30, 2011