St. Joseph's is committed to providing person-centered Service Access For Everyone (SAFE) in an equitable and inclusive manner. In alignment with our organizational philosophy of care and values we respect the uniqueness of every individual and the diversity of the communities we serve.
The Health Centre provides a physical and social environment that supports the public's right to full access to all of our programs using an integrated service approach. Services are delivered in a manner that respects human dignity and maximizes independence, inclusivity and participatory decision-making.
The Health Centre also supports equitable access to services through establishing procedures to anticipate service access needs and to identify and eliminate service access barriers.
For compliments or complaints about accessibility issues at St. Josephs, please contact Patient Relations at 416-530-6652.
Read our SAFE brochure by clicking here.
Other information you might be interested in on our website:
Accessibility for People with Hearing Loss
Accessible Parking at St. Joseph's
Public Transit on Wheel-Trans
Use of Personally Supplied Devices
Our Commitment to SAFE:
Our commitment to SAFE is supported by the Health Centre’s Accessibility Policy which applies to all employees, physicians, volunteers, and students of SJHC. A summary of our policy includes the following statements:
- SJHC supports people with disabilities using their own personal assistive devices to access our services.
- SJHC welcomes a person with a disability with a service animal to all areas of the hospital open to the public or third parties.
- SJHC welcomes any person with a disability to be accompanied by a support person while on the hospital premises.
- SJHC will provide notice for both future planned and unexpected disruptions in the facilities (e.g. elevators, access ramps, accessible parking, TTY [TeleTYpewriter] phones, accessible washrooms) or temporarily unavailable hospital services that are used by people with disabilities.
- SJHC encourages and appreciates feedback regarding the way the organization provides services to people with disabilities.
- SJHC will provide public notice of the accessibility of the hospital’s relevant documents through the SJHC website.
- SJHC recognizes the importance of and will provide mandatory accessibility training for all staff, physicians, and volunteers who either directly serve or who may come in contact with hospital patients and/or visitors.
An accessibility committee has been established with a clear mandate to:
- To lead accessibility planning at St. Joseph's Health Centre and promote it's inclusion in the organization's strategic, operational and functional planning.
- To monitor compliance of the organization in meeting its legislated obligations for accessibility planning.
- To draft the short and long term accessibility plans for the organization.
Page last updated: January 19, 2011