Patient Care Stories Small Things Creating Lasting Impressions
| Small Things Creating Lasting Impressions |
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The community served by St. Joseph’s often stretches far beyond the physical lines of our catchment area, due to our specialized services and programs.
Patricia Baker, who used to live in our community, came back to us under the care of Dr. Yaron Shargall when a major crisis in her life occurred.  “I feel fortunate to be in the care of Dr. Shargall and hope to remain so for many years,” said Baker. As a retired Nurse Manager, Patricia Baker is well versed in the hospital environment. It was the small things that impressed her about the Health Centre. From the friendly, courteous manner of the Environmental Services staff to the ‘little packets’ brought along for bed baths, Mrs. Baker found St. Joe’s to be a modern and efficient hospital. “The pre-op nurse was very comforting and reassuring as she accompanied me into the OR, explained the procedures, and held my hand as I was anesthetized. These may seem like small issues, but they created a lasting positive impression.” The care throughout her treatment was professional and informative, particularly by the two nurses who cared for Mrs. Baker following her surgery. “I don't believe I have ever seen anyone manage to cope with the substantially challenging duties in such a calm and reassuring manner.”
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It was the small things that impressed Mrs. Baker about the Health Centre. From the friendly, courteous manner of the Environmental Services staff, to the ‘little packets’ brought along for bed baths.