Delivering on Our Commitments
| Delivering On Our Commitments |
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Being a great place to work means working together as a team - from the boardroom to the bedside.
2007-2008 marks the end of a three-year strategy launched in 2005. This plan provided a road map to help us achieve our Vision to become Canada’s Best Community Teaching Hospital. The plan committed us to achieving success in four areas: Providing Outstanding Quality and Service; Establishing a Dynamic Environment; Creating Effective Linkages and Delivering Excellent Performance. As we look back on an exciting year, we are proud to update you on just a few highlights of our success in delivering on our commitments to the communities we serve. Outstanding Quality & Service - Creating a Superior Patient Care Experience Our patients are our first priority. Providing safe high quality care is central to our success. By focusing on providing the right care, in the right place and at the right time, we improved timely access to services to meet the growing demands of our changing communities. Our commitment to improving access and flow helped us to provide outstanding care to those who visit our Emergency Department - and we did it over 85,000 times! Working with our community partners and our physicians and staff, we improved access to patients who require inpatient care for complex medical conditions. Innovations in our General Internal Medical Units helped us to provide care to more patients while improving clinical outcomes and increasing patient and family satisfaction. Keeping a focus on patient safety helped us to assist patients and their families to be informed about their role in providing the safest care. “Your Healthcare: Be Involved,” a program developed by the Ontario Hospital Association, was rolled out to the bedside during October’s National Patient Safety Week. Effective Linkages - Being a Valued Partner
Dynamic Environment - A Great Place to Work Being a great place to work means working together as a team - from the boardroom to the bedside. Our Board of Directors works with our community and our senior leadership team to make sure that we meet
Being a great place to work also means having the best environment in which to deliver care. Over the last year, we have made significant progress in preparing for our new patient care wing . We said good-bye to the Our Lady of Mercy wing, and watched as the building was demolished. The complex excavation is complete and the new parking garage, on which four stories of 21st century hospital will rest, is slated for completion in November of 2008. Our new wing will help us to provide care for our tiniest patients in a state-of-the-art Neonatal Intensive Care Unit, a new Paediatric Unit, and an expanded Family Birthing Centre - all of which will help us to provide the highest quality of care closer to home.
Our three-year plan provided direction about how we care for our patients, our communities and support our staff, but it also committed us to creating a culture of transparency and accountability. We believe that it is important to be open and honest with the communities that we serve about how well we are doing in delivering care to patients, but also how well we are using the resources entrusted to us - and so, in October of 2007 we went public with our performance. We became one of only a few hospitals to post our corporate “scorecard” on a public website ( www.stjoe.on.ca ). The scorecard shows the community that excellent performance is our priority and that we’re continuously monitoring and improving our programs and services. |
St. Joe’s is recognized as a good partner and we work hard to seek out new ways of working with others to help us achieve our Vision. We partnered with our staff, physicians, the Ministry of Health and the
our commitments to the Ministry, the LHIN, the communities we serve and those who serve with us. Our directors and managers work with staff and community partners to design and deliver programs that meet community needs. Our healthcare professional staff work with patients and their families to improve health outcomes and our corporate support staff ensure that we have systems and processes in place that help all of our staff to achieve success.
Excellent Performance