The following information is from our Corporate Scorecard, showing our performance for the 2010/2011 fiscal year.

View the Corporate Scorecard for the 11-12 Fiscal Year
View the Corporate Scorecard for the 09-10 Fiscal Year
View the Corporate Scorecard for the 08-09 Fiscal Year

Corporate SJScorecard - Q4 FY10-11
Put Patients First
INDICATOR	Q1	Q2	Q3	Q4
BIG AIM - Falls with harm	R	Y	R	R
BIG AIM - C. Difficile	R	R	R	R
BIG AIM - Pressure Ulcers	R	R	R	R
Overall Patient Satisfaction - ER for Q2	Y	G	n/a	n/a
MRSA Incidence Rate*	G	G	G	G
VRE Incidence Rate*	G	G	G	G
Clostridium Difficile Incidence Rate*	G	G	G	R
Ventilator-Associated Pneumonia*	R	G	G	G
Surgical Site Infections - Prophylactic antibiotic use*	Y	Y	G	G
Central Line-Associated BSI Rate*	G	G	G	G
Hand Hygiene Compliance*	G	G	G	G
Hospital Standardized Mortality Ratio for Q3	G	G	G	n/a
Patient Safety Culture Survey Score (BA)	R
Medication Reconciliation for Admitted Surgery Pts	G	G	G	G
P4R - Admitted patients LOS <= 8 hrs*	R	R	G	G
P4R - Non-admitted CTAS I,II,III <= 8 hrs*	G	G	G	G
P4R - Non-admitted CTAS IV,V <= 4hrs*	Y	Y	Y	Y
ED LOS > 24 hours - Admitted Patients	R	R	R	R
(D) e-Health strategy (A)
Enhance the Health of the Communities We Serve
INDICATOR	Q1	Q2	Q3	Q4
Hip - Wait Time (Days)*	G	G	G	G
Knee - Wait Time (Days)*	G	G	G	G
Cataract - Wait Time (Days)*	G	G	G	G
Cancer - Wait Time (Days)*	G	G	G	G
MRI - Wait Time (Days)*	R	R	R	R
CT - Wait Time (Days)*	R	R	R	R
Hip/Knee - Wait Time (Cases)*	G	G	G	R **
Cataract - Wait Time (Cases)*	G	Y	Y	Y
Cancer - Wait Time (Cases)*	G	Y	Y	R
MRI Hours - Wait Time (Hours)*	G	G	G	G
CT Hours - Wait Time (Hours)*	G	G	G	G
Colonoscopy - Wait Time (Cases)*	Y	R	Y	G
General Surgery - Wait Time (Cases)*	Y	R	G	G
Bariatric Surgery Volumes (Cases)	G	R	G	G
% ALC Days	R	Y	Y	Y
Inspire Our People
INDICATOR	Q1	Q2	Q3	Q4
Overtime	G	G	G	G
Sick Time	R	R	R	R
Vacancy Rate	G	G	G	G
WSIB Lost Time Incidents Rate	G	G	G	G
Leadership Performance Reviews		G
Create a Culture of Inquiry and Innovation
INDICATOR	Q1	Q2	Q3	Q4
Student Learner Satisfaction	G	G	n/a	n/a
Physician Teacher Effectiveness Score (A)				n/a
Physician Rotation Effectiveness Score (A)				n/a
Interprofessional Training Days (A)				n/a
Use Resources Wisely
INDICATOR	Q1	Q2	Q3	Q4
Current Ratio*	G	G	G	G
Total Margin*	R	G	G	G
Nursing Agency Hours*	Y	Y	Y	R
Full Time RN's*	G	G	G	G
Acute Inpatient Weighted Cases*	G	G	G	G
Ambulatory Visits*	G	Y	Y	G
Operating Plan Sign-off (A)	G
Waste Diversion Rate

Legend
(D) - refers to indicators that are currently in development
(A) - refers to indicators which measure performance on an annual basis
(SA) - refers to indicators which measure performance semi-annually
(BA) - refers to indicators which measure performance bi-annually
* Mandatory reporting
** Annual benchmark was achieved
Results
Metric underperforming target	R
Metric within 10% of target	Y
Metric equal or outperforming target	G
Trending
Metric trending upward from previous quarter
Metric unchanged from previous quarter
Metric trending downward from previous quarter

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Page last updated: January 12, 2012