The following information is from our Corporate Scorecard, showing our performance for the 2011/2012 fiscal year.

View the Corporate Scorecard for the 10-11 Fiscal Year
View the Corporate Scorecard for the 09-10 Fiscal Year
View the Corporate Scorecard for the 08-09 Fiscal Year

Corporate SJScorecard - Q1 FY11-12
Put Patients First
INDICATOR	Q1	Q2	Q3	Q4
BIG AIM - Falls with harm	R	R
BIG AIM - C. Difficile	G	R
BIG AIM - Pressure Ulcers	R	R
BIG AIM - Direct Care Time	Y	Y
Overall Patient Satisfaction - ER*	n/a	n/a
MRSA Incidence Rate*	G	G
VRE Incidence Rate*	G	G
Ventilator-Associated Pneumonia*	G	G
Central Line-Associated BSI Rate*	G	G
Hand Hygiene Compliance*	G	G
Hospital Standardized Mortality Ratio*	n/a	n/a
High Risk Medication Safety Events(D)	R	R
Readmission within 30 days for selected CMGs (D)	n/a	n/a
P4R - Admitted patients ED LOS @ 90th percentile*	R	G
P4R - number of Admitted patients LOS =< 8 hrs	G	G
P4R - number of Admitted patients LOS >= 25 hrs	G	G
VTE (D)	n/a	n/a
Procedural Safety Check List (D)	n/a	n/a
Patient Satisfaction (D)	n/a	n/a
Hand Over Communication (D)	n/a	n/a
Pathology Professional Practice Program (D)	n/a	n/a
eCare - EMR Adoption Stage (A)
eCare - Overall End User Satisfaction (A)
Enhance the Health of the Communities We Serve
INDICATOR	Q1	Q2	Q3	Q4
Hip - Wait Time (Days)*	Y	Y
Knee - Wait Time (Days)*	Y	R
Cataract - Wait Time (Days)*	G	G
Cancer - Wait Time (Days)*	G	G
MRI - Wait Time (Days)*	G	G
CT - Wait Time (Days)*	G	G
Hip/Knee - Wait Time (Cases)*	G	G
Cataract - Wait Time (Cases)*	G	Y
Cancer - Wait Time (Cases)*	Y	G
MRI Hours - Wait Time (Hours)*	G	G
CT Hours - Wait Time (Hours)*	G	G
Colonoscopy - Wait Time (Cases)*	G	G
General Surgery - Wait Time (Cases)*	G	Y
% ALC Days	G	G
Inspire Our People
INDICATOR	Q1	Q2	Q3	Q4
Overtime	G	G
Sick Time	R	R
WSIB Lost Time Incidents Rate	G	G
Create a Culture of Inquiry and Innovation
INDICATOR	Q1	Q2	Q3	Q4
Student Learner Satisfaction	G	G
Physician Teacher Effectiveness Score (A)
Physician Rotation Effectiveness Score (A)
Interprofessional Training Days (A)
Use Resources Wisely
INDICATOR	Q1	Q2	Q3	Q4
Current Ratio*	G	G
Total Margin*	Y	G
Nursing Agency Hours*	R	R
Full Time RN's*	G	G
Acute Inpatient Weighted Cases*	G	G
Ambulatory Visits*	G	G
Total Waste sent to Landfill	R	R

Legend
(D) - refers to indicators that are currently in development
(A) - refers to indicators which measure performance on an annual basis
(SA) - refers to indicators which measure performance semi-annually
(BA) - refers to indicators which measure performance bi-annually
* Mandatory reporting
** Annual benchmark was achieved
Results
Metric underperforming target	R
Metric within 10% of target	Y
Metric equal or outperforming target	G
Trending
Metric trending upward from previous quarter
Metric unchanged from previous quarter
Metric trending downward from previous quarter

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Page last updated: January 17, 2012